The course is very closely aligned to the Continual Improvement paragraph of ISO 55000 which has as basis “Defect Elimination through RCFA”. The course also focusses on the different elements that impact the organisation’s bottom line such as:

  • The costs of un-reliability

  • Machine failures

  • People and process influences

  • The benefits of proper work procedures.

A further aim of the course is to establish a “preventive culture” within the organisation by moving away from blame during a RCFA exercise. This is done by using Cause-Mapping as the investigating methodology built on Scientific Based Evidence Chain of Events. It also builds on cumulative learning from earlier RCFA cases which fosters accountability and assists with FMEA studies.

Workshops are conducted based on typical industry examples which will train attendees in the use of the Cause Mapping RCFA methodology can and guide them in structuring the RCFA process within their organizations.


Understanding what Impacts the Organisation

·         Costs of unreliability

·         Equipment failure

·         Processes

·         People

·         Procedures and training

·         ISO 55000 directed RCFA based Improvements

Introduction to RCFA

·         Introduction to RCFA

·         RCFA Terminology

·         RCFA Techniques (5 Why/Fishbone/Fault trees/Cause Mapping)

Cause Mapping as the Basis to Risk Mitigation and Reliability Improvement

·         5-Why as Basis to Cause Mapping

·         Expanding the investigation

·         Blame vs. Prevention

·         RCFA vs. FMEA

·         Risk mitigation



  • Reliability audit

  • Applying the different RCFA techniques



Important RCFA Elements

·         RCFA incident and equipment failure recording (FRACAS)

·         RCFA, risk and reliability relationship

·         RCFA scale

·         RCFA teams

·         RCFA facilitation

·         RCFA reporting

Typical Steps in RCFA (Reactive)

·         Record (timeline) the event

·         Protect the evidence/perform creative disassembly

·         Define the problem/severity of the event (impact on company goals)

·         Establish scale of RCFA and assign appropriate RCFA team

·         Analyse the data

·         Identify possible solutions and assign responsibilities

·         Report on the RCFA investigation

·         Implement solutions

·         Evaluate the benefits of the solutions

Introducing RCFA to the organisation

·         The Change Management process

·         Getting buy-in from the right people

Failure Prevention Measures (Proactive)

·         Focussed Maintenance (Hierarchy, Criticality, Workflow, RCM, PMO)

·         Other Reliability Essentials (Procedures, Precision & Proactive Maintenance and ODR)


Applying Cause-Mapping on examples from attendees



What is it that the attendees have learned from the course and would wish to implement in their workplace.